Please take a few minutes to familiarize yourself with our Privacy Notice. This Privacy Notice applies to this and all other websites (collectively referred to as the “Site”) offered or operated by LifeLine Software, Inc. (“LSI”), except for any LSI Sites that have their own posted Privacy Notice. Please note that the Site is hosted by a third party outside of the United States and any information you provide may be transferred to the U.S. or other countries.
INFORMATION WE COLLECT
We may collect the following types of information:
Information you provide – When you sign up for access to LSI’s online resources (including any customer applications), download items or complete online forms, we may ask you for certain personal information. You may be asked to provide personal information such as: name, title, function, e-mail address, address and certain demographic information. When placing an order or carrying out a transaction on the Site, you may be asked for financial information such as credit card details. You may also voluntarily share other information such as feedback, opinions, or information shared via the Contact Us feature. This data will only be used to respond to your query. Legal basis for the processing is either your consent (as you provide the information voluntarily) or the necessity of the processing in order to respond to your query, perform a contract or any steps prior to entering into a contract with you.
Cookies – A cookie is a piece of data stored on a user’s computer that is tied to information about the user. When you visit the Site, we may send one or more cookies to your computer or other browsing device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. You can check how to do this in detail in the guide provided by the maker of your browser. However, some LSI features and services may not function properly if your cookies are disabled. The processing of data is justified by our legitimate interests and should not affect any of your fundamental rights or freedom.
Web beacons – Web pages may contain electronic images (called a “single-pixel GIF” or “web beacon”) that allow a web site to count users who have visited that page or to access certain cookies. We may use web beacons to track the effectiveness of an email campaign and to transfer an individual’s unique user identification (often in the form of a cookie) and associate your updated information into our database. Our practice is to include web beacons in HTML-formatted email messages (messages that include graphics) that we send directly or through third parties in order to determine, among many other items, which email messages were opened and to note whether a message was acted upon. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon. The processing is justified by our legitimate interests and should not affect any of your fundamental rights or freedom.
Log information – When you access the Site via a browser, application or other client, our servers automatically record certain information. This may include information such as your web request, your interaction with a service, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account. Legal basis for this processing is our legitimate interest (IT security).
NO SENSITIVE PERSONAL INFORMATION OR PERSONAL INFORMATION OF MINORS
LSI does not need or want to collect any sensitive personal information (called special category data in the EU) through the Site. Similarly, minors under the age of 18 should not provide any personal information to LSI through the Site. The Site does not knowingly accept sensitive personal information or personal information of minors from users of the Site and/or any third party sites.
HOW WE USE THIS INFORMATION
We use information we collect to help us improve the Site and deliver content and functionality that is best suited for you and your device.
To analyze your use of the Site for trend monitoring and promotional purposes
The information we collect allows us to keep you posted on LSI’s latest announcements, events, and services that we believe may be of interest to you if this is in accordance with your marketing preferences.
We may use your information to send important notices or communications regarding services you have ordered from LSI, even if you have opted out from our marketing communications.
To respond to inquiries and comments and provide you with support via your preferred communication channels
To keep the Site safe and secure and comply with our legal requirements and obligations
To set up and manage your user account
For any other new purpose for which we notify you before collecting any personal data
HOW WE SHARE YOUR INFORMATION
You can choose which, if any, of our online resources you wish to participate in. LSI only shares personal information in the following limited circumstances:
We provide such information to our subsidiaries and affiliated companies where it is necessary to meet the purpose for which you have submitted your personal data and in particular if necessary for the provision of services, account administration, sales, marketing and support. We take steps to ensure that LSI companies follow our data protection policy, this privacy notice and applicable local law when handling personal data. This includes having in place proper data transfer mechanisms such as EU standard contractual clauses.
To third party contractors and providers that perform certain functions on behalf of LSI, such as sending email, and processing credit card payments. These parties only have access to such information as necessary to perform their functions and may not use it for any purpose other than to provide services to us.
LSI, like all companies, is required to respond to lawful requests from law enforcement bodies to access LSI premises and systems for purposes relating to national security. This will be strictly limited to the data relevant to the scope of a request and to data subjects covered by the legal jurisdiction of requests.
We may also process personal data directly relevant to investigating and handling a criminal or civil lawsuit or to take action to prevent fraud, abuse or other violations of our Site Terms of Use.
For other lawful purposes that may arise such as due to any merger, acquisition, financing, sale of company assets or interests in the company, or transition of service to another provider, or in the event of an insolvency, bankruptcy, or receivership.
Please note that data which is stored in the US, may be processed by U.S. authorities for control and monitoring purposes without you possibly having any legal recourse. In addition, please note that the aforementioned parties can also be located outside the U.S. which means that your data can be transferred to other countries. We will ensure that applicable legal requirements are met for such transfer.
SAFEGUARDING YOUR INFORMATION
LSI uses commercially reasonable efforts to employ security measures designed to protect your personal information from loss, destruction, or access by unauthorized persons. These include, but are not limited to:
Physical safeguards such as locked doors and file cabinets, and secure destruction of media containing your personal information
Technology safeguards, like the use of anti-virus and endpoint protection software, and monitoring of our systems and data center to ensure that they comply with our security policies
Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect your personal information
DATA RETENTION
We will retain your information for as long as is necessary for the purposes for which it was collected. The criteria used to determine our retention periods include:
How long is the data needed to provide you with our products or services or to operate our business?
Do you have an account with us? In this case, we will keep your data while your account is active or for as long as needed to provide the services to you.
Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of contract or litigation.
YOUR RIGHTS
You have the following rights:
The right of access: The right to know whether data concerning you is being processed and if so, the right to gain access to it with a few exceptions.
The right to rectification: The right to ensure data held about you is accurate, and if it is not, have it corrected.
The right to erasure or right to be forgotten: Where LSI does not have an overriding legal basis to retain your personal information.
The right to restrict processing: In some circumstances, you have the right to limit how LSI processes your personal information if LSI does not have an overriding legal basis to continue processing.
The right to be informed: LSI has a responsibility to provide you with the information contained in this privacy notice and to answer questions if you ask for more detail about anything contained here. For California residents, please note that we do not share your personal information with third parties for the third parties’ direct marketing purposes, so are not required to provide further disclosures of such activity.
The right to data portability: The right to obtain a copy of the personal data you provided to LSI, in a format you can easily take away and load onto another device.
The right to object: You have the right to withdraw consent or object to processing when processing is based upon consent or legitimate interest as the lawful basis. Should you object to the processing of your data, we will no longer process your personal data unless we can provide proof of compelling legitimate grounds for the processing of the data that override your interests, rights and freedoms or unless the processing is performed for the establishment, exercise or defence of legal claims.
If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purposes of marketing of this kind. This also applies with regard to profiling if this is connected with such direct marketing.
If you object to the processing of your data for the purposes of direct marketing, we will no longer process your personal data for these purposes.
Please address any of the aforementioned request to This email address is being protected from spambots. You need JavaScript enabled to view it..
The right to complain: You also have the right to lodge a complaint with a competent data protection supervisory authority with regard to our processing of your personal data.
For many of our services, we also provide mechanisms for you to electronically access and update your personal information by logging into your online accounts. You may opt-out of promotional email communications from us by clicking on a link provided in our promotional email messages or sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.. After opting-out, you will no longer receive marketing or promotional communications but will continue to receive other messages, such as important notices or communications regarding services you have ordered from LSI.
DO NOT TRACK REQUEST
Please note that this website does currently not respond to a “Do not Track” signal from a user’s browser.
USE OF COOKIES, WEBSITE ANALYTICS
We use the services, outlined below, for the purposes of analysing and optimising our website. For example, we can analyse how many users visit our website, what information is requested most often or how users locate content. Among other data, we record information about the website from which a user accesses our website, which webpages of the website are accessed or how often and for how long a webpage is visited. This helps us to improve our content and make it more user-friendly. This legitimate interest is also the legal basis for the processing of the collected data. The data we collect in this regard is not used to identify individual users personally. We only collect anonymous or highly pseudonymised data.
GOOGLE ANALYTCS
This website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Our use of this service falls into the Universal Analytics category. This service enables us to associate data, sessions and interactions across multiple devices to a pseudonymised user ID and thereby analyse the behaviour of a user over several devices (e.g. clickstreams).
Google Analytics uses cookies, which enable us to analyse your use of the website. The information generated by the cookie about your use of the website is generally transmitted to a Google server in the U.S. and stored there. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S. and truncated there. The IP address transmitted by your browser in connection with Google Analytics will not be associated with any other data held by Google that pertains to you. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports about website activity and provide other services relating to website activity and internet usage to the website operator. Any data we transmit that is associated with cookies, usernames (e.g. user ID) or advertising IDs will be deleted automatically after 24 months. Data that has been stored for the statutory retention period will be deleted automatically once a month. You can find further information about terms of service and data protection at https://www.google.com/analytics/terms/us.html or https://policies.google.com/?hl=us
You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that if you do so, you may not be able to make full use of all of the functions of this website. Furthermore, you can prevent Google’s recording of the data generated by the cookie pertaining to your use of the website (including your IP address) by downloading and installing the opt-out cookie available at https://tools.google.com/dlpage/gaoptout?hl=us. Opt-out cookies prevent the collection of your data when you visit this website in the future. In order to prevent the collection of data on multiple devices by Universal Analytics, you will need to install the opt-out cookie on all systems you use.
This service is allowed to transfer data to another country which means that it might transfer data outside the U.S. or the European Union and to a country that does not provide an adequate level of data protection for the purpose of data storage or processing.
DATA CONTROLLER
Lifeline Software Inc.
3304 S Broadway Ave STE 200
75701-7810 Tyler, TX
USA
Contact. This email address is being protected from spambots. You need JavaScript enabled to view it.
Dated February 2021