Lifeline Software

Effective Date: May 24, 2018 

Please take a few minutes to familiarize yourself with our Privacy Notice. This Privacy Notice applies to this and all other websites (collectively referred to as the “Site”) offered or operated by LifeLine Software, Inc. (“LSI”), except for any LSI Sites that have their own posted Privacy Notice. Please note that the Site is hosted by a third party outside of the United States and any information you provide may be transferred to the U.S. or other countries.


We may collect the following types of information:

Information you provide – When you sign up for access to LSI’s online resources (including any customer applications), download items or complete online forms, we may ask you for certain personal information. You may be asked to provide personal information such as: name, title, function, e-mail address, address and certain demographic information. When placing an order or carrying out a transaction on the Site, you may be asked for financial information such as credit card details. You may also voluntarily share other information such as feedback, opinions, or information shared via the Contact Us feature.

Cookies – A cookie is a piece of data stored on a user’s computer that is tied to information about the user. When you visit the Site, we may send one or more cookies to your computer or other browsing device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some LSI features and services may not function properly if your cookies are disabled.

Web beacons – Web pages may contain electronic images (called a “single-pixel GIF” or “web beacon”) that allow a web site to count users who have visited that page or to access certain cookies. We may use web beacons to track the effectiveness of an email campaign and to transfer an individual’s unique user identification (often in the form of a cookie) and associate your updated information into our database. Our practice is to include web beacons in HTML-formatted email messages (messages that include graphics) that we send directly or through third parties in order to determine, among many other items, which email messages were opened and to note whether a message was acted upon. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon.

Log information – When you access the Site via a browser, application or other client, our servers automatically record certain information. This may include information such as your web request, your interaction with a service, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.


LSI does not need or want to collect any sensitive personal information (called special category data in the EU) through the Site. Similarly, minors under the age of 18 should not provide any personal information to LSI through the Site. The Site does not knowingly accept sensitive personal information or personal information of minors from users of the Site and/or any third party sites.


We use information we collect to help us improve the Site and deliver content and functionality that is best suited for you and your device.

To analyze your use of the Site for trend monitoring and promotional purposes

The information we collect allows us to keep you posted on LSI’s latest announcements, events, and services that we believe may be of interest to you if this is in accordance with your marketing preferences.

We may use your information to send important notices or communications regarding services you have ordered from LSI, even if you have opted out from our marketing communications.

To respond to inquiries and comments and provide you with support via your preferred communication channels

To keep the Site safe and secure and comply with our legal requirements and obligations

To set up and manage your user account

For any other new purpose for which we notify you before collecting any personal data


You can choose which, if any, of our online resources you wish to participate in. LSI only shares personal information in the following limited circumstances:

We provide such information to our subsidiaries and affiliated companies where it is necessary to meet the purpose for which you have submitted your personal data and in particular if necessary for the provision of services, account administration, sales, marketing and support. We take steps to ensure that LSI companies follow our data protection policy, this privacy notice and applicable local law when handling personal data. This includes having in place proper data transfer mechanisms such as EU standard contractual clauses.

To third party contractors and providers that perform certain functions on behalf of LSI, such as sending email, and processing credit card payments. These parties only have access to such information as necessary to perform their functions and may not use it for any purpose other than to provide services to us.

LSI, like all companies, is required to respond to lawful requests from law enforcement bodies to access LSI premises and systems for purposes relating to national security. This will be strictly limited to the data relevant to the scope of a request and to data subjects covered by the legal jurisdiction of requests.

We may also process personal data directly relevant to investigating and handling a criminal or civil lawsuit or to take action to prevent fraud, abuse or other violations of our Site Terms of Use.

For other lawful purposes that may arise such as due to any merger, acquisition, financing, sale of company assets or interests in the company, or transition of service to another provider, or in the event of an insolvency, bankruptcy, or receivership.


LSI uses commercially reasonable efforts to employ security measures designed to protect your personal information from loss, destruction, or access by unauthorized persons. These include, but are not limited to:

Physical safeguards such as locked doors and file cabinets, and secure destruction of media containing your personal information

Technology safeguards, like the use of anti-virus and endpoint protection software, and monitoring of our systems and data center to ensure that they comply with our security policies

Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect your personal information


We will retain your information for as long as is necessary for the purposes for which it was collected. The criteria used to determine our retention periods include:

How long is the data needed to provide you with our products or services or to operate our business?

Do you have an account with us? In this case, we will keep your data while your account is active or for as long as needed to provide the services to you.

Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of contract or litigation.



You have the following rights in most circumstances:

The right of access: The right to know whether data concerning you is being processed and if so, the right to gain access to it with a few exceptions.

The right to rectification: The right to ensure data held about you is accurate, and if it is not, have it corrected.

The right to erasure or right to be forgotten: Where LSI does not have an overriding legal basis to retain your personal information.

The right to restrict processing: In some circumstances, you have the right to limit how LSI processes your personal information if LSI does not have an overriding legal basis to continue processing.

The right to be informed: LSI has a responsibility to provide you with the information contained in this privacy notice and to answer questions if you ask for more detail about anything contained here. For California residents, please note that we do not share your personal information with third parties for the third parties’ direct marketing purposes, so are not required to provide further disclosures of such activity.

The right to data portability: The right to obtain a copy of the personal data you provided to LSI, in a format you can easily take away and load onto another device.

The right to object: You have the right to withdraw consent or object to processing when processing is based upon consent or legitimate interest as the lawful basis, with some exceptions.

For many of our services, we provide mechanisms for you to electronically access and update your personal information by logging into your online accounts. You may opt-out of promotional email communications from us by clicking on a link provided in our promotional email messages or sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.. After opting-out, you will no longer receive marketing or promotional communications but will continue to receive other messages, such as important notices or communications regarding services you have ordered from LSI. You may also send any requests to This email address is being protected from spambots. You need JavaScript enabled to view it.. 


Our website uses counting pixel technology provided by WiredMinds GmbH ( to analyze visitor behavior. In connection with this, the IP address of the visitor is processed. The processing occurs only for the purpose of collecting company based information such as company name, for example. IP addresses of natural persons are excluded from any further processing by means of a whitelist. An IP address is not stored in LeadLab under any circumstances. While processing data, it is our outmost interest to protect the rights of natural persons. Our interest in processing data is based on Article 6(1)(f) GDPR. At no time is it possible to draw conclusions from the collected data on an identifiable person. WiredMinds GmbH uses this information to create anonymized usage profiles of the visit behavior on our website. Data obtained during this process is not used to personally identify visitors of our website. Opt-Out: Exclude from WiredMinds tracking

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